Returns, withdrawal and exchanges

1. Right of withdrawal — 14 days

As a consumer you have the right to withdraw from your order within 14 days without giving a reason, under Hungarian Government Decree 45/2014. (II. 26.) implementing the EU Consumer Rights Directive. The period starts on the day you — or a third party nominated by you — took possession of the goods. For orders with several items, it starts with the last item received.

The right of withdrawal applies to consumers. For business purchases (professional and reseller accounts) — i.e. where the purchase is made within the buyer's trade, business or profession — this statutory 14-day withdrawal right does not apply; please contact us and we will agree on the details individually.

2. When withdrawal does not apply — hygiene reasons

Under Section 29(1)(e) of Decree 45/2014, the right of withdrawal cannot be exercised for sealed goods which are not suitable for return for health protection or hygiene reasons and were unsealed after delivery. AGISS depilation products — wax strips, hard wax beans, roll-on waxes, depilatory creams and foams — fall into this category once their hygiene seal has been broken.

In practice: a product with its packaging unopened and intact can be returned. If you have broken the hygiene seal (film or safety seal), the right of withdrawal does not apply to that item. This does not affect your rights regarding faulty goods (see section 6).

Please note: you may examine the product, but if you have used it beyond what is necessary, you may be liable for the resulting diminished value.

3. How to withdraw — step by step

1. Tell us within the 14-day period: email office@verdeholding.hu or call +36 70 426 6035. A clear statement that you are withdrawing is enough — please include your order number and the items.
2. Send the goods back within 14 days of notifying us, to: Verde Holding Kft., 8220 Balatonalmádi, Mátyás király utca 65., Hungary
3. We refund you — see sections 4 and 5 for the details.

Please include your order number or a copy of the invoice in the parcel so we can identify the return. We cannot accept parcels sent cash-on-delivery.

4. Who pays the return postage?

In case of withdrawal, the direct cost of returning the goods is borne by the customer (this is the statutory default). We refund the price of the product and the standard (least expensive) delivery charge applied to your order. If you chose a more expensive delivery method than our standard option, we cannot reimburse that additional cost.

For faulty or incorrectly supplied items we cover the return cost — in that case we agree the simplest method with you in advance.

5. Refunds

We refund the price of the product and the standard delivery charge within 14 days of receiving your withdrawal notice. Refunds are issued using the same payment method you used: for card payments by refunding the card transaction, for bank transfers by transferring to the account you provide.

As permitted by law, we may withhold the refund until we have received the goods back, or until you have supplied evidence of having sent them back — whichever is the earlier.

6. Faulty goods — statutory warranty

If a product is faulty, arrives damaged, or is not what you ordered, this is handled under the rules of statutory warranty (kellékszavatosság) rather than withdrawal. You may request repair or replacement, a price reduction, or — where those are not possible or not in your interest — withdraw from the contract and get your money back. Under the Hungarian Civil Code, consumers can enforce warranty claims for 2 years.

Please report the fault as soon as you discover it to office@verdeholding.hu — a photo helps if you can attach one. The handling and return costs of faulty goods are borne by us.

7. Exchanges

We accept exchanges. If you ordered the wrong size, shade or variant, email us at office@verdeholding.hu within the 14-day withdrawal period and we will exchange the unopened product for another one. Any price difference is settled between us. Except for faulty goods, the cost of returning the item to be exchanged is borne by the customer.

8. Complaints and dispute resolution

Please raise any complaint with us first, at office@verdeholding.hu or +36 70 426 6035 — we investigate every report and aim to resolve it as quickly as possible.

If we cannot reach an agreement, as a consumer you have the following options:

• Conciliation board (békéltető testület) — a free, simplified procedure for consumer disputes. Based on our registered seat, the Veszprém County Conciliation Board has jurisdiction; contact details for all boards are available at bekeltetes.hu. We hereby inform you that we have a duty to cooperate in conciliation board proceedings.
• Consumer protection authority — the consumer protection body of the competent government office; details at fogyasztovedelem.kormany.hu.
• Courts — you may also enforce your claim in civil court proceedings.

9. Seller and contact details

The seller is Verde Holding Kft. (registered seat: 8220 Balatonalmádi, Mátyás király utca 65., Hungary; VAT number: 32872608-2-19; company registration number: 19 09 525260).
Email: office@verdeholding.hu
Phone: +36 70 426 6035
Return address: Verde Holding Kft., 8220 Balatonalmádi, Mátyás király utca 65., Hungary

This information applies to orders placed in the AGISS online shop. Nothing on this page limits the rights granted to consumers by law. Last updated: 5 August 2026.